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Assertiveness & Influencing Skills
Assertiveness & Influencing Skills

Your course content includes:

  • What do you really want from today’s session
  • Detailed descriptions of Assertive/Submissive/Aggressive behaviour
  • Using positive language
  • Direct communication
  • Understanding NO and saying NO more often
  • How to influence and persuade others, in a positive and motivating manner. Resulting in a win v win outcome
  • Being adult and positive in your behaviour everyday
  • Discussion exercises
  • Content updated: November 2019<

Comprehensive delegate handout packs:

  • Containing practical and well written theory (17 Pages)

Your team and individual task exercises:

  • Discussing and detailing behaviours (Assertive/Submissive/Aggressive)
  • Generating their "own" behaviours sheet and understanding what they have to change
  • Their basic rights action plan. What have they lost control over?
  • Two discussion topics – this will allow delegates to display different behaviours.
  • Delegate feedback sheets
  • Using assertive self-expression scenarios
  • Influencing questionnaire - giving an instant score on where they are at the moment
  • Delegate action plan – what are they going to use in their day to day role

Detailed trainers notes, containing:

  • Advising you about the equipment you will need to deliver this session
  • How to run tasks and activities, with potential outcomes and discussion points
  • Estimated timings for all discussions, tasks and activities
  • When to use each slide, with relevant comments
  • General housekeeping
  • Hints and tips and where and when to offer guidance and direction

PowerPoint presentation show slides:

  • 10 slides mirroring your course and delegate handout packs

Audience level: Intermediate through to Managers

Purchase Assertiveness & Influencing Skills for £49.00

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